Work method & material

Al my illustrations are made by hand, drawn and painted with pencil & ink on high quality watercolor paper. Afterwards I work with Photoshop to complete my design.

Prints

For posters & cards I use high quality 300 grs. Old Mill paper with the FSC -Certificate (https://ic.fsc.org/en)

Copyright

Since I own the rights of every illustration on my website/ webshop they are all my property – Copyright © Iris van Dijck Therefor please notice that imagery and artwork cannot be copied or used to produce a new product by any circumstance.

Payments

You can pay either with IDeal, Paypal, and Creditcard in my shop.

Discount Code

If you have a discount code please fill it in before checking out. You can fill it in at the ordering process.

Pick up

Unfortunately it’s not possible to pick- up your order at my home address.

Order process & Shipping

All orders are processed within 48 hours on work days (Monday till Friday 15:00) Depending on what country you live in shipping times may vary.

Netherlands 1-3 days

Europe 4-8 days

United States and Canada 8- 20 days

Australia 8- 20 days

Rest of the world 1 – 8 weeks

Sometimes it may take a while before your order arrives, this is mainly due to the costumer procedure when your order arrives in your country.

If you do not receive your order from the post office please contact me so we can find a possible solution together.

Shipping

Shipping costs will be added to the total amount at the check- out and will depend on the country delivered to.

Standard shipping:

For all cards and posters up to and including A4 size posters. (Letterbox package *)

Netherlands: € 2, 95

Europe: € 6, 95

Rest of the world: € 6, 95

Secured package with Track and Trace:

For all A3 size and larger posters/ artwork.

Netherlands: € 6,95

Europe: € 13,-

Rest of the world: € 21,-

Letterbox

*Please make sure your letterbox is big enough. A4 size posters should fit through a letterbox 38 x 26,5 x 3,2 cm. Please note that packages with track and trace take longer on average to arrived than regular packages as they get stored at border control longer.

Package

Every order will be packaged very carefully in a suitable package. Cards will be sent in a firm envelope. A4 posters, will be prepacked in a cardboard -book package. A3 posters will be prepacked in a cardboard- book package and have a Track and Trace code.

Wholesale

Would you like to sell my work in your (web) shop? Please e- mail me at Email Iris van Dijck so I can give you more information.

Privacy

To place and complete an order you have to fill in some personal data. This data will only be used for this purpose.

Track your package

Go to: https://www.internationalparceltracking.com, fill out your code, country and postal code and see where it’s located. With insured shipping I can get a refund from the postal services, though please note that PostNL is allowed to deliver the package within one year after sending without refunding money.

Lost/damaged package/ Retour

If your order is shipped with Track and Trace code, you get a track and trace code to see where your package is at that moment.

Go to: https://www.internationalparceltracking.com fill out your code, country and postal code and see where it’s located.

For other shipping, I can’t unfortunately do a refund when a package gets lost or damaged. It’s a risk when shipping is not insured. Therefor you can always choose to make sure you get your order insured with a Track and Trace code.

Alle klanten hebben het recht om hun order binnen 14 dagen na ontvangst te retourneren. Helaas is het niet mogelijk om de verzendkosten hiervan te bekostigen.

Gepersonaliseerde producten, zoals een illustratie gedrukt op Aluminium kunnen helaas niet geretourneerd worden.

By placing your order, you agree to having read all of the above these terms & my Terms and Conditions and Privay Policy below.

If you have any questions please contact me at Email Iris van Dijck